Issue #6

Issue 6 of D365 Marketing Weekly

Welcome to Issue 6 of the D365 Marketing Weekly newsletter. Glad you are here! Not much going on this week, but still some good content to review.

As always, if you spot anything you think would be worth a mention, just let me know by emailing [email protected]. Always good to know of others posting about D365 Marketing or if you see anything else other marketers should know about.

Now let’s get on with the newsletter!

The following relate to news and articles about Dynamics 365 Marketing

Unable To Add Compliance Setting Record In D365 Marketing

MEGAN WALKER

This is a quick one, and I’m writing it to help anyone Googling an issue that has come up a few times including seeing it in a few client environments myself. Real-time Marketing needs at least one compliance setting record which stores the organisations address, and a link to a preference page (subscription centre). However, what if the link to add a new record is missing? This post will show you how to add it when all else fails.

Extend and optimize your customer outreach with custom channels

MICROSOFT ARTICLE

Curious about how you can integrate WhatsApp, Viber, Telegram, and many other channels in your journeys to engage your customers in the moments that matter? This article came out a few months ago, but should be relevant if you are interested in using custom channels for your Real-time Journeys. You will need a developer to help out with this, but it certainly could be a great way to communicate with your customers via channels they use!

Level up customer journeys with advanced orchestration features in Dynamics 365 Marketing

MICROSOFT

This article was put together and released by several of the product managers working on D365 Marketing back in February, but gives a good overview of some of the recent features and functionality for Real-time Marketing and is worth a quick read!

If there are any upcoming events relating to Marketing, they will go here!

Microsoft Dynamics Copilot: The Future of Marketing with Generative AI

REPLY

This event is VERY soon, but is online so time to register for April 26th at 11 AM CEST for 30 minutes. It’s going to be in German and is all about Dynamics 365 Marketing, Customer Insights and powerful AI tools. The speakers are Pauline Kolde and Alexander Horn. So if you speak or understand German, this is one to attend!

CollabDays Poland in Warsaw

CollabDays

CollabDays put on some awesome events, and this one is to be held in Warsaw, Poland on Saturday May 13th. So, if you can get there, it’s one to attend! The lovely Vivian Voss has a session all about automating Marketing flows using D365 Marketing, Microsoft Teams and Power Pages. Along with a ton of other awesome speakers, make sure you attend Vivian’s for a marketing related session!

Other Marketing content you might find useful

What is Microsoft Customer Experience Platform?

UC Today - Rebekah Carter

You might have heard mention of Microsoft’s CX or Customer Experience Platform. We have the CX User Group that I’ve mentioned a few times already in this newsletter. But what is it exactly? I found this article from a few weeks ago that explains it and lists all of the tools considered to be a part of the Customer Experience Platform. How many of them are you using or even already aware of?